FAQs

1. How do I log into my Library Account?

 

To log in to your library account, first click on the catalogue tab located along the top of the library's home page.  Next, click on the log in icon located near the top right corner of the screen.  Enter your card number located on the back of your library card.  Contact the library staff for your PIN/Password.

 

2. How do I get my account PIN?

 

Contact library staff for your pin number, 705-746-9601 or pspl@vianet.ca

 

3. How do I find movies, books and more?

 

To find books, movies, and other items that are available for loan to members of the Parry Sound Public Library, click on the catalogue tab. Once in the catalogue screen, you will see a blank search field located to the right of the words "all fields." In this space you can enter a search term, such as the title of the book you are searching for or the book's author. To change the terms of your search, click on the arrow beside the words "all fields." If you change the terms of your search, you can search in a more specific way. 

 

4. How do I get a library card?

 

To get a library card at the Parry Sound Public Library, patrons must visit the 29 Mary Street location and request to join the library. Membership is free of charge to residents of the Town of Parry Sound and contracting municipalities: McDougall, Carling, and the Archipelago. Residents of these areas must present photo identification as well as proof of their Parry Sound, McDougall, Carling or Archipelago address to library staff. 

 

Membership is available to residents of non-contracting areas at a rate of $105.00 per year or $55.00 for 6 months.

 

5. I lost my card. How do I replace it?

 

You can replace your card for $5. All replacements have to be done in person. 

 

6. How many items can I borrow at once?

 

You can borrow up to 30 books and up to 5 DVDs at a time.

 

7. What is the Loan Period for Books, DVDs and DVD Series?

 

You have a loan period of 1 week for DVDs and 3 weeks for books and DVD Series. 

 

8. How do I renew my books?

 

Library material can be renewed in person at the library, by phoning the library at 705-746-9601, by emailing the library at pspl@vianet.ca, or online by logging into your account.  

 

Once logged in to your account, click on the checkouts tab located next to the personal information tab. Beside each book that is checked out on your account, there is a little square box. To select a book for renewal, click the square box next to the item you would like to renew, and then click on the blue "Renew" icon located near the bottom of the screen. You will then be asked if you would like to renew the selected items. Choose yes by clicking on the "Yes" box. After you select "Yes", the screen will refresh and a new due date will be placed on your book. To view the new due dates for the item you selected, simply look under the due date column on the screen. The new due date will be listed there.

 

9. How many times can I renew a book or DVD?

 

Items may be renewed a maximum of two times.

Items that other users have placed a hold on are not eligible for renewal.

 

10. How do I put something on hold?

 

Library members can place holds on items that are currently checked out. To do so, members may ask library staff while at the check-out counter, place a request by phone (705-746-9601) or, when searching for an item in the catalogue, by selecting the blue "place hold" icon located to the right of the item description. When the user is not already logged in, the system will prompt the user to enter their log-in information as a final step in the process of placing the hold. Select the "place hold" icon and the final step will be to confirm that you wish a hold to be placed. The default pick-up location for held items is the Parry Sound Public Library.

 

11. What are the overdue fines?

 

Adult and Young Adult books are 25 cents per day. 

Children's books are 10 cents per day.

DVDs are $1 per day. 

 

12. How do I pay my fines?

 

Library fines can be paid at the circulation desk or contact the library for additional options. Library borrowing privileges will be suspended once fines are over $10. You will not be able to access the electronic books if you have any outstanding fines.  

 

13. My dog chewed my library book. What do I do now? 

 

Part of library membership is taking care of borrowed items. We understand that occasionally things happen and a book gets damaged. We simply ask that you let us know. Library staff will calculate the replacement charges on the item and you will be asked to pay for it. No guilt needed! We count on you helping us keep the collection items available and up to date for everyone. We appreciate when patrons let us know there was a problem with an item.  

 

14. How do I change my address or renew my library card?

 

Please contact the library if your contact information changes or to renew your card.  If your card expires, you may have an interruption in online services, such as Overdrive.

 

15. How do I sign up for a library program?

 

To see what programs and events are being offered at the Parry Sound Public library click on the events tab, located on the menu near the top of the Parry Sound Public Library's website. Clicking the events tab will take you to the events calendar.  Another way to see what's happening at the library is to like us on Facebook. Doing this will allow you to receive posts and messages about library events.  Parry Sound Public Library's Facebook page.

 

16. How to become a volunteer?

 

The library welcomes new volunteers on an ongoing basis. Volunteers are required to complete an application form and obtain a satisfactory criminal record or vulnerable sector screening check. For more information, ask library staff.

 

 

 

Still have a question? 

Feel free to contact us. 

  • w-facebook
  • Instagram - White Circle
  • White YouTube Icon
  • Pinterest - White Circle

© Parry Sound Public Library.